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Booking terms & conditions

 

1. Bookings

Bookings can be made via the website or by telephone on +44 (0)7968 693336. 

Payments are accepted by cheque payable to Mrs A Fielding, Credit card or BACS or Pingit.

A £100 deposit per week booked is payable when a booking is made and this is non refundable. 

Confirmation will be sent in writing, once this has been issued your booking is confirmed.

We reserve the right to refuse any booking

The balance will be due in full 6 weeks prior to arrival

Non-payment of the final balance when due will constitute cancellation

At the point of booking please arrange your own holiday insurance

 

2. Cancellation

Should you need to cancel your booking please contact us as soon as possible by email or letter. 

Cancellation of your booking within the last 6 weeks will result in the loss of the full amount.  We will try to re-let the cottage, and if successful will refund your money less a fee to cover administrative costs.

 

3. Price

For your canine companions to stay at the cottage we charge an additional £25 per dog for the duration of your stay.

Included in the price of your stay is bed linen and towels, heating, electricity, first bag of logs, WiFi & Sky TV, toiletries to include soap & shampoo cleaning products, washing up liquid, dishwasher tablets,  laundry liquid and multi-purpose cleaner.

 

4. Occupancy

No camping in the grounds of the cottage is allowed

The number of persons using Bracken Hill Farm Cottage is not to exceed 4 persons (or include any unauthorised animals) unless agreed at the time of booking.  Details of all guests staying at the cottage should be shown on the booking form.

The owners can refuse to allow you to take possession of the cottage in the event of non-compliance of the above. Your holiday may be terminated early if you are in breach of these conditions.  If this happens we will treat your holiday as cancelled by you, and you will not be entitled to any refund of monies paid or compensation.

 

Please notify the owner should anyone else be visiting you at the property during your stay.

 

5. Arrival

Unless otherwise agreed, the cottage will be available from 4pm on the day of arrival.  If possible please let us know your anticipated arrival time.  Fridays or Saturdays is usually the start day for weekly holidays.  Short breaks can be arranged off peak normally Friday to Monday (3 nights) or Monday to Friday (4 nights ) however please ask if you require alternative start days, we will try to accommodate where possible.

 

6. Dogs

Dogs are welcome but please respect the house rules. If the management find that there has been damage caused by dogs then visitors will be charged for any replacement of goods or additional cleaning that may result in rectifying the damage to restore the cottage to its original condition. The management pride themselves on the quality of the cottage and furnishings and have very high cleaning standards so that all guests with or without dogs can enjoy the cottage.No maximum number of dogs allowed however please check before booking.

 

7. Farm Life

Bracken Hill Farm Cottage is in a rural location surrounded by neighbouring farms and livestock, the sights and sounds (and sometimes smells) of farm life should be expected.  Please follow the countryside code – a copy of which will be provided in the cottage.

 

8. Access

The owner of Bracken Hill Farm Cottage, is to be allowed access to the cottage at any reasonable time during any holiday occupancy.

 

9.  During your stay

Any damage, breakage or problem with equipment must be notified to the owner as soon as possible so that the matter can be resolved quickly. We reserve the right to charge for any serious damage. Please ensure you are familiar with the cottage instruction guide.

 

No smoking or illegal substances at the cottage

 

10. Complaints

Should something go wrong or in the unlikely event of dissatisfaction please report it to us immediately so that we can resolve the situation and you can enjoy your holiday.

 

11. Departure

Please vacate the cottage by 9.30 am on the day of departure. Please leave the cottage in the same condition as you found it. 

 

12. Data Protection

In order to process your booking and to ensure your holiday arrangements runs smoothly and meets your requirements we need to use the information you provide such as name, address and special requirements

 

Bracken Hill Farm Cottage takes full responsibility for ensuring security measures are in place to protect your information.  The information may be provided to security or credit checking companies, public authorities such as customs/immigration/government departments if required by them as required by law

 

We will not however pass any information on to any person not responsible for your accommodation arrangements.  This applies to any sensitive information that you give us such as details of disabilities and any requirements pertaining to disabilities.